RBL Bank — Bajaj Finserv RBL Bank World Prime Supercard 9059.. ESCALATION (Case ID:[protected]

RBL staff called and provided fake information about my card and it upgraded to achieve their target and they asked to send an email to downgrade the card however my fees would be waived, now they are telling pay the fees and use the card to get reward points and need to earn 14500 point reverse my fees fo the card which has Tim till August to payyvthe annual fees.