[Resolved]  RBL Bank — Cancellation of my new card

My card cancellation request for card number ending 5283 is not done after several follow up.
complaint number is 19119587. still the card can be seen in the mobile app. cancel before the annual fee charge. I applied for a higher limit but the total credit limit is merged with my old card. for merging the limit not understanding why my salary slip and other documents are collected. If increase at least some 20k to 30k I would have been accepted it. If not cancel the card immediately before the yearly fee will reflect. cancellation request given on July 19th but still not addressed. Physical card also not received. today mail received an irrelevant reply with new complaint number
19147627
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Aug 25, 2020
Complaint marked as Resolved 
RBL Bank customer support has been notified about the posted complaint.
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no update yet, i think for charging annual fee RBL Credit card team is waiting, 45 days return offer is every where in the advertisement but coming to reality it is not fulfilled
i dont know why this complaint is not address by RBL till this time.
still there is no proper information while contacting the customer care as always telling wait for another two working days..
what kind of service is from rbl bank, still there is no reply or nothing. card is still active and pathetic service.
I am not understanding why this complaint and request is not answering from RBL bank??
Joining fee is charged on this card and due date is on Sep 3rd, before that cancel the card,

Request to consumer forum to take a notice to it and place an immediate action against this approach of rbl bank

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