RBL Bank — cheque lost by employee and I am being charged for that

Address:

New Delhi, Delhi, 110034

Dear team,

I had given a cheque of 10000inr to the collection agent and have the receipt of the same dated 10august2017, i had requested since september as you can see the screen shot attached and today received a mail from the team that they have not received it, if i gave the cheque to the collection agent then where is my mistake in that and why shall i pay the charges impounded on me. It took 5 months to notice that the company has not received my cheque and i have to pay 10000inr now for mistake of your employ. I received a notice for the same and i talked to mr. Nikhil jain as told, he said he would look into the matter but then he stopped picking my calls. As told to me by the agent of your collection team i made the payment of 14000 that was my genuine payment but the charges impounded on me were not waved off as told, kindly look into the matter as i dont think i am liable for negligence of your employee.