RBL Bank — Closing My loan account

Dear Sir,

I am A.Balakrishna. I would like to infirm you, I have taken loan 3, 30, 000/- Rs from RBL bank through credit card. The EMI start date was Mar 03, 2020. EMI amount is 10224.60/-.

To pre-closer to this account, I made call to RBI customer care and the executive told me that, I have to Pay 2, 60, 920/- Rs (including pre-closer loan charges 3%).

I made payment to RBL bank through NEFT on 12 June 2021 for amount of 2, 60, 920/-Rs ( 1, 00, 000/- Rs Txn no NEFT/MB/AXMB[protected]/ABALKR/THERAT/closing and 1, 60, 920/- Rs Txn no NEFT/MB/AXMB[protected]/ABALKR/THERAT/closing).

Today I have seen my credit report in CRED app and I knew the still RBL loan account in active status. I made a call to RBL customer care, they are simply saying that you did not give any pre-closer loan request after made the payment. I requested to the RBL customer care executive to close the loan account now. But they are asking for 40 thousand change amount to close the Loan account.

After paid outstanding balance also they did not close my Loan account. I am requesting you to support me to close that Loan account without paying any additional charges.

Thanks and Regards,

A. Balakrishna,
[protected]