RBL Bank — credit b card

Address:

Chennai, Tamil Nadu, 600053

I have rbl credit card by name vandana srivathsan card no
[protected]

If you could my payment track record, it will show you how prompt i am in paying my monthly dues.

This month there was a over limit usage without my knowledge since during transaction also it wasn't rejected saying overdue and hence i wasn't aware of it.

For the past 15 days nothing less than two calls a day comes from customer support asking for payment.

Since the due date is only next month 3rd oct, i was planning to make the payment before that.

But i am very sorry to say that such a highly unprofessional way of handling the customer. Before they talk to any customer, i guess its their job responsibility to see the call history, track record etc before making a call.

I get calls back to back on the same day, which clearly shows that they are doing a 'nam ke vas' job.

It has caused me a mental trauma for the past 10 days i am just answering only calls from rbl. Is this the way they treat the customer?

And moreover after making the payment also, i am receiving calls stating over limit, please pay immediately...

Why is that the database doesn't get updated immediately after making the payment?

Is that the customer's fault? The update doesn't happen from their end and customer is suffering for the same. Highly ridiculous.

On top of it, few customer care people when i expressed this they too raised their voice saying, 'it's over limit madam, we will call like this only'

Fine, i am tired answering to those people and hence have decided to register my grievance here. I need an explanation and compensation for my mental trauma