RBL Bank — credit card cheating

knksuresh

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600010

Sir,
I received a call on 8.12.2017 at about4.00pm from[protected]saying that my sbi credit card reward points of 9999 will be expired and that their agency will recharge the points in my credit card account.in return i will have to mention the otp which will come to my cellnumber. After receiving the otp i disclosed to them and they said i will receive another otp and mention the number since the old one was not working and keep connected on the line without disconnecting they said that the sbi card is not working and if i have another card to mention that number for enabling credit points transfer. I gave them the rbl card number i found that the balance in my credit account was depleting after two more similar attempts. They said there was some problem in the systemand that everything will be reversed if i provide them another otp. Even after the fifth attempt the balance was reducing and i called as fraud and i will go to complaint with cyber crime if they don't reverse the debits in my credit card. They said that they are trying to reverse and it will be done today. I have lost a sum of rs. 69995.

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RBL Bank customer support has been notified about the posted complaint.

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Comments

dineshanusharma

from Delhi, Delhi

Sir i already submited my all documents but i dont get any response from bank...bank excutive ask me that your credit card issue by bank but i dont get any card from bank...pls tell me if my credit card issued from bank then where is it...and if dont issue any card then what is my application status.

My mobile-[protected]

Shaju Pm

RBL Bank cheting its customers

I have used RBL Bank’s credit card few months back. (Credit card number is [protected] Valid Thru 12/25 and in the name of SHAJU P M). For the last eight months I have never used the RBL card for any purchase. The pending EMI amount is only 1525/- against the purchase of a mobile phone.

On 10th August 2020 the bank has asked me for the payment of 2125/- (Saying Total Amount Due is 10, 991/- and Immediate Due is 2125/-) and I have paid that amount. On 10th August I received the receipt also. (Proof is there in my email). And on 21st August they are asking again the payment (Saying Total Amount Due is 12, 297/- and Immediate Due is 2356/-). How it will come? Instead of reducing the EMI amount from Total Due they increased the Total Due and Immediate Due.

They are harassing me and my family by making 10 to 15 telephone calls daily. And even if I have asked them for Covin-19 moratorium they didn’t allow. They are charging huge amount as fine and interest.