RBL Bank — credit card closure and discontinuation.

Address:

411039

Hi team (Rbl),

I am writing this complaint letter on behalf of my father mr. Sebastian behanan s who is a retired person of age 65years. I am writing this letter with immense pain and frustration with your pathetic service with an unprofessional attitude from all your cse and supervisors.

I had raised multiple requests for my credit card cancellation or discontinuation on the below dates with sr#, but never ever received any calls or notification from your retention team which is a hell team.

31st jan2019 - sr # 06048659

17th feb 2019 - sr # 06369091

3rd mar 2019 - sr # 06660317

Today i spoke to one your supervisors named adkay anil (13.23pm ist) as well as a cse agent named shravani (14.12pm ist) and they gave me the date and timings when the retention team had called me but unfortunately i never got any such calls from any of your teams. Below are the call records that your bank is claiming where the retention team call me,

20th feb'19 at 23.11pm ist

21st feb2019 at 10.17pm ist

28th feb2019 at 10.08 pm ist.

I have been getting sms notification from rbl stating that this to inform you that we have been unable to establish a call on your rmn and we will attempt to call you again from [protected] between 9.00am to 6.00pm. I have never got any calls from this calling number and also when the time mentioned is between 9am to 6pm then why did your team call me post 10pm ist? I would say that you are just fooling us with the service since, we haven't received any calls on the above date and time as confirmed by your cse agent shravani from hyderabad.

Now again anil has raised a new request and told me that i would be getting a call from retention team again tomorrow and has assured about it. But what if i do not get calls again? I have also shared my alternate number [protected] in all the sr # but even i havent received any calls. Let me ask you a sensible question? If the primary rmn [protected] is unreachable or not responding, you should be trying the alternate number... Right? Thats not happening and i dont know why.

Its not annoying and irritating now. Even my registered email id which is updated in your database is an inactive one i. E. [protected]@rediffmail.com (Even i do not remember it now) which shows how professional is your banking sector and which is the reason i am trying to convey my concern through an email.

Your service is pathetic and the worst in all banking sectors now.

I expect an early response to this case, else i will have to take it legally and on social media. I do have all the call recordings too captured with your cse agents and supervisor.

Card number - 5369xxxxxxxx8327

Regards,

Jubin sebastian

[protected]