RBL Bank — credit card collection agent misbehaved for payment collection

Address:

RBL Bank, Indore

One of your collection agent called me and asked for payment of the outstanding dues. While i told him politely, that currently, i won't be able to pay for this month however, whatever outstanding along with penalty will be cleared by 25-aug 2020. And i would clear all my dues. I'm going thru tough time during this covid 19 pandemic. While i mentioned, this, he threatened me that if i won't make the payment. He'll call up my wife, my parents, my friends. And he also made few offensive statements such as compare my situation worse than a riskshaw wala. How could you?

The number from where i received the call was [protected]
Date on which i received the call - 11-july 2020 at 5:30 pm