RBL Bank — Credit card complaint refund

Dear Sir / Madam,

I am writing to you to raise an issue about my RBL Credit Card. When I called RBL bank to cancel my credit card in Mar2021.
I was told that amount of 3000 Annual charges will be refunded in March 2021 but it was not done. every month they are putting extra charges on it and total amount is more than 7000 now. They are not replying to mails and also customer care is not registering my complaint. It is impacting my civil now and I am not able to take any loan.

I want to get rid of all the amount. so that my civil is improved. I don't want to pay this amount as I have not used this card for this amount

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Chetan Bhatia
Email id - [protected]@gmail.com

Credit card number :[protected]