RBL Bank — Credit card fake penalties

Date of incident- Sun, Aug 28 at 12:32 PM
I have paid all my used amount and have cleared all the balance which I have used. After which, I have requested RBL bank to close my credit card permanently, but they keep on imposing penalties every month. It was bank mistake that they have activated infinity pass on my account for which bank is liable to clear all dues which has not been executed from my side.

I have been repeatedly upbringing and highlighted the issue of hidden charges have been added on my account, but no action is being taken from bank end to resolve the issue.

So, please go through the attached pics help me to get out of this matter.