RBL Bank — credit card false commitment

Address:

Pune, Maharashtra, 411014

Hi had applied for a credit card from the rbl bank on the 12/01/2018 i got a call froma lady just to confirm the details and she said i'll have there executive coming over to pick up the documents the executive from the bank came to my place and collected the documents i gave him my all the needed documents which was self attested then after few days days i got a message on my number that they have received my application that was on saturday 20/01/2018 with the reference number #ccn7q2997g and they also mentioned that it is under process, when i checked it yesterday that was on 22/01/2018 and the status was "reject ops" and the next day i got a call again from one of the executive from rbl bank stating that it is a final verification call and i told him what had happened he said the card is not rejected we are forwarding it to the credit manager he will decide the credit limit and and it will take 3-4 days for the same and 7 days for me to get the card delivered, and he also provided me the reference number for the same "[protected]" i just want to know what is going on are you people playing with our credit status. And also one more thing if it is rejected what is the reason for the rejection i hope for the response from the bank side asap, or else i'll have to report this matter to credit bureau for playing with our credit status and giving us a false commitment.