RBL Bank Credit Card — fraud charges

Address:

shivaji nagar, Pune, Maharashtra, 411005

I had charged with Rs.38636, 62/- ( narration of Payment Reversal) they ment that i paid above amount is reverse in my Ac.
I had payed this amount in july 2018 and in this month of sept 2019 they charged me above amount narrating reversal amount.

i had given my complete bank details and statement. as there is no record of reversal.
i had called many times to call centre and wrote mails to all thier mail id but my problem is unsolved.

and receiving mails from rbl to pay amount.
this is full of irritating

and even i had complaint 2 months before of fraud used my cr card. some 3 transaction was done from my cr card without getting otp