RBL Bank — Credit card mis-commitment, charged Rs[protected] + 360 GST) after commitment that card has been converted to zero balance.

On January 9, 2021 my annual charges were reversed and commitment was made that no annual charges will
be levied on this card further when I applied for closures of this card as I was not satisfied with the
poor reward point system and huge annual charges with no benefit. I cleared all the dues before closing
the credit card.

Below is the email message sent to me on January 9, 2021.

(We have processed your Request [Ref. No.24679796] regarding Reversal of Bank Charges on your RBL Bank
Credit.)

In spite of the commitment made by the executive from RBL bank they again sent me a statement (February
22, 2021) which shows fees and charges of Rs 2159 and another Rs 360 GST.

I only agreed to continue with RBL bank because the executive was adamant that I continue with this
card and he will convert this card to zero balance card and further I don’t have to pay any annual
charges, but when I continued the card, they sent me statement on February 22, 2021 that charges of Rs
2159 plus GST 360, which equals to Rs 2510.

I am extremely disappointed about this kind of mis-commitment and cheating by RBL bank executive and
again applying for closure of the RBL credit card. The reference number for my credit card closure is
26795612.

Earlier I was disappointed about the services, huge annual charges, and poor reward system. But now I
have lost total trust on this bank as can do anything with the customer in order to take extra money.

Siddhartha Roy