RBL Bank — Credit Card never applied

Address:

Pune, Maharashtra, 411045

I never applied for a credit card with RBL bank. I received an email a couple weeks back stating that the card was delivered. I was surprised as I had never applied for a credit card with RBL. I then sent an email to cardservices stating my issue and got a call back after a few days. The Customer support Agent who called me agreed that the card was never delivered and that it was blocked so I need not worry. He asked me if I wished to receive the card to which I agreed. I then received an email stating the card was dispatched and that I would receive it in 7 days. The next day I woke up to a message and an email from RBL bank which said statement for April was generated and that the amount was Rs 1148.85 and the minimum amount of Rs 349.85 was due by 5th May. I was completely shocked as I never received the card in the first place. I have been since trying to reach someone at RBL bank to sort this. I sent their vigilance email address an email but am still to hear back. Their customer support is the worst and I can't seem to get through to a human to talk to from their IVR system. I am appalled by the negligence of this so called bank. I just hope this is resolved soon and that my CIBIL score does not suffer due to some fraud.