RBL Bank — credit card not delivered

Address:

560024

I applied for rbl credit card since 24-july-2019, rbl executive taken all my documents, 15 days is over i still following up the customer support team for delivery of my card, till now i didn't get any positive feedback, they given application no:[protected], but when i check online its showing different no: bfcl[protected], could u please check and provide the status of my card, if you are processing or not, or return my all documents.