RBL Bank Credit Card — RBL credit card EMI not closed

Dear Team,
Greetings!
Credit card complaint against EMI not closed. I’m writing to you to raise an issue about my RBL credit card. I have ordered a washing machine from flip cart it’s been 9 months or so but due to some personal issue I cancelled the order before delivery. After this I called to RBL bank, When I called to RBL credit card customer care team to closed my EMI because I have canceled my order very next day, they said don’t worry Mam no need to worry EMI will be show every month in your statement but no need to pay because your credit card has excess payment to adjust this amount. Now the customer care team is saying that you have to pay the interest amount of your EMI which very painful for me RBL credit card financially harassing on me they are cheated on me last 9 months through this EMI plan. And now saying that we have not any record of EMI cancellation from customer side.
Need your support
Regards,