RBL Bank — credit card transaction was wrongly processed

Address:

Rangareddy, Andhra Pradesh, 500060

I myself (Santosh sunder nukala) customer of rbl bank credit card service, would like to get your notice regarding an issue with my rbl bank credit card which was issued by bank via etmoney app.
As i am writing this mail to you after several calls and mail draft were initiated by me to rbl bank, where i couldnt get any response and resolution to my issue..

As i trust banking services still, i would like to make the issue clear here for a quick resolution and response from you atleast.

I had a rbl credit card issued from et money with a credit limit of 2, 88, 000, where i have used some amount previously and i was very prompt in payment aswell with statement dates, in the way i have a left over limit of 1, 45, 000 amount on my card as on dec 6th and on requirement i decided to utilize that amount as a insta loan (Xpress cash) prompted me on my rbl bank (Mobile app) app, i myself clicked on it and followed with all the procedure, unfortunately that did show-up anything and the amount which i tried to withdraw/transfer was not successfully deposited in my saving account. Reason is not known yet.

So i tried the same amount 1, 45, 000 from etmoney app, where i got the amount immediately deposited to my saving account and i was happy going through that.
Suddenly after a week so, checking the rbl bank app and et money were showing a overlimit of 1, 45, 000 was utilized on my card, then i sent several mails with the screenshot and spoke with multiple people explaining the scenario, everyone are borrowing my time to wait... Wait.. Wait hours.. Finally they initimated that the xpress cash loan which was not shown-up on app at that time was processed without depositing the amount and they said they will initimate the backend team to correct this, but nothing worked till date.

Unfortunately both transaction were processed here in the statement, where i only received the amount which i requested in etmoney app and i see i have 2 emi's generated now in my statement for a single successful transaction.

I have attached my transaction statements and the a screenshot where i have clearly lined the red and green borders to get understand you guys clearly what was happen exactly.
So please please, do help me to sortout this asap, as i am getting a repeated calls from customer service team who are no-way bothered about my issue to pay the overlimit amount immediately where i haven't used soo.

So do please let me know if you require any details from me and don't hesistate to call me on my mobile : [protected]

You can see the attached statements and the chasing mail to rbl bank management team also, where i couldnt get any reply yet. I have been harassed by rbl customer care team with repeated calls and words using on calls daily to pay the amount which i havent used though and in regards i m in deep depression with this financial crisis.
Request you to please take the appropriate action accordingly.

Regards
Santosh