RBL Bank — Debit card still not received

Address:

517370

I have applied rbl abacus bank account online through online e-kyc process on may 1st 2017. Today is may 10th still now i have not recieved the debit card to my registered address. I called to customer care they said they dont have the details updated on the server. It takes 7 to 10 days to reach. Actually it takes maximum of 5 to 6 days to reach from bombay normally but still here not recieved
Note i asked for courier tracking details to track they said they dont have any update
Tracking id should be delivered through msg when it has been despathcd not after delivering the card to registered address