RBL Bank — demanding the documents again at whats app no [protected]

Address:Jaipur, Rajasthan, 302020
Website:www.rblbank.com

Hello,

Before some time i receive a call and person offer me a credit card of rbl bank. I say yes, and one executive collect my document from my address. After some days i receive one more call from number [protected] and demanding for send all documents at the given whats app no ([protected]). According to bank rules, we have to give all documents at registered bank email id or registered bank executive. I want to include rbl bank in this complain because if they are collecting the documents at whats app no then it is not a legal/official way for collect documentation. If some one is trying to do fraud at the behalf of rbl bank then rbl bank have to take action in this matter and fill a complain for that fraud person.
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