RBL Bank — ecs mandate clarification for personal loan account#[protected]

Respected SIr/Madam,
With Subjected to the above mentioned PL[protected],
As there was delay in salary credit, the loan repayment was delay and the ECS was returned in the month of Jun'19 and Jul19 and the same later was repaid.
Thru this mail, I would like to bring your kind notice that, without any information, on the re submission of ECS beyond the EMI date, the ECS was tried continuously without any intimation to keep the fund sufficient and about re submission of the same.
The details of the bank statement also attached for your kind reference.
Though parallel your executives used to call me and get the confirmation date to make the payment online and was never mentioned from your executive that, the ECS is again being sent to the concerned bank for the debit.
Through this, it is clearly understood that, RBL is taking the advantage of ECS mandate confirmation given by their customers.
If I don't get any satisfied answer from you, I will be forced inform Banking Ombudsman.

Thanks & best regards,
Basavaraj Hombalimath