RBL Bank — EMI conversion happened twice same amount

Dear Sir,

With Reference to my card number ending 1624, and the service request number 38346154.

Kindly clarify the below.

I have made an EMI conversion of INR 5265 on 11th Nov 2021 for 3 months and INR 11239 on 11th Nov 2021 for 3 months through Mobile app.
On 12th Nov, I received a SMS link to convert the total outstanding into EMI 25342.56 which includes various transactions, and confirmed to convert the EMI into 12 months for the same.
But later I understood this total amount includes the earlier converted EMIs of INR 5265+11239.

Now, I have been charged twice for the same amount.

Would like to have a clarification on how the same amount is converted into EMIs TWICE.

Please treat this on priority and reverse the same which was wrongly converted.