RBL Bank — Exorbitant billing of credit card | |
I have two cards from RBL. They forced me to take a third card also and added insurance on it without my consent. As it was bothering me, I paid the outstanding amount and wanted to close the card. I raised the request for the cancellation of the card three weeks ago. Till now, the request hasn't been processed and I am getting the same messages that they could not process the request. In this one month, they charged me with the bill of Rs.1825/- seeing which I was shocked. Because I paid the outstanding amount already and I don't know why they are billing me. I heard from other customers as well that these RBL people are charging exorbitantly for insurance and other things. I sent them an email that I am in a financial crisis and that I can't pay a single rupee. They are yet to respond. It is their responsibility to cancel the card. They are not doing it. Instead they are billing me unreasonably. Please resolve this issue for me. I will be grateful to you. RBL credit card phone number:[protected] Was this information helpful? | |
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RBL Bank customer support has been notified about the posted complaint. Jan 29, 2021 Updated by mini42 They still haven't closed my card or insurance and they are sending me messages about the unreasonable payment to be made by me. They are not calling me but sending the messages that they could not reach me and hence unable to process the request. I am getting 50 messages in a day. It is quite clear that they don't want to cancel my card and want to bill me continually and cheat me of my money. Please do something about it. I am in a financial crisis. Why should I pay the unreasonable bills charged by them? It is their fault not to process my request even after a month. Moreover, they added insurance on my card without my consent. When I called them, they are lying saying that I made the request only on 25th January 2021. I made my first request on 28th or 29th December 2020. After that, I made a number of requests to cancel my card. But till now, they haven't processed my request. It is clear cheating. I will send you the proofs of the date of my first request made and also their messages. I request you to do the needful.  | |
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