RBL Bank — Fake promise fraud amount charges , pathetic customer service

Good evening,

I got a call from your representative in the month of Jan regarding annual fess

He told me that sir you can keep current plan which will cost u, 4999 plus gst and, the amount will get reversed in the form of rewards points which I can redeem

Second option he has given to down grade the credit card,

I have choosen to be with current plan

Since it has been 6 month my points are not reversed

If talking your representative, who doesn't have manners no clue regarding the credit card plan, he is totally blank .

Just tell me one thing, why customer will lie to you

You all don't keep your promise
You all don't have the record of what your representative are saying to the customer care, promising fake plans

In this world where credit card fees are getting they are not charging the single rupee, me be an loyal customer from last 5 years, totally dedicated to your services, you all showing me this type behaviour

Seriously I m very upset regarding your services your call center team

I need my reversal of my points I don't know

Communicated with below two person

Amit Kumar, supervisor- senior desk,

Mohammed Ashraf khan, agent - Require soft skill training..

The above person say me your amount wont get since it has been more than 6 months . The fault is from bank end, they didnt credited the reward point so y the hell i should suffered

please look into this matter otherwise you will loose a customer