RBL Bank — fault credit card charges

Address:

Pune, Maharashtra, 411057

Hi team

I wish to complain against rbl bank for wrongly charges on my credit card bill. I have been chasing the team for more than 10+ days and explained everything over email / phone calls but they are not responding me back.

I am complaining because they had charged me an faulty outstanding amount of nearly 10, 000 rs

My last month total transaction amount is around rs 32-33k and previous due amount is rs 22734.71.

If you calculate the total outstanding amount that i need to pay bank is around rs : 55-56k

The outstanding money bank charged me is rs 65, 447.91

There is an unnecessary faulty amount on my total outstanding amount.

When i explained to support team, they understood the concern and had asked me that they will check if that could be a system error or not.

Now i am chasing the bank on that note for last 5-6 days over emails and shouting on them but no one is responding to me. I had escalated this matter to 2nd and 3rd level as well but no support from them as well. ([protected]@rblbank.com,)

Now if i dont pay the amount then they will keep on charging me each month unnecessarily and i had to stop this.

Last month i had experienced the same when the bank have incorrectly added an emi amount and i had to chase them to get the bill corrected and they had apologized me for same and this month again they doing some different stuff to loot customer.

To resolve this problem i would like proper and correct outstanding bill over email / bill so i can pay it.

I look forward to hearing from you as soon as possible to resolve this problem.

Sincerely,
Satpal singh