RBL Bank — Fees charged for not delivered card

Rbl executive calling and forcing to upgrade credit card, after that they said despatched new card but after 1 month also card not received, but new bill generated with extra fees for new card. I called customer care and they said card returned bcs non deliverable location. I asked them to cancel the card. Now they cancel the card but i have to pay the fees. These robbers asking me to pay fees for a product which is not yet delivered and also cancelled.