RBL Bank — fraud on the card

Address:

411004

Hello,
I would like to open a dispute regarding fraud on the card. The unknown transaction of rs 22135, and rs 210 has been made on the rbl card number 5958. I am attaching the copy of the fraud.. kindly investigate and do the needful.
I would like this matter to be resolved as soon as possible and make sure this type of fraud should not happen in future..
Following points need to be answered.
1)With all the security how this has happened?
2)Without use of otp how the trasaction has been successful.
3)Are all the online security is fake?
4)By when it will be resolved??
Hoping to get answer for all my queries as soon as possible.
Thanks
Sharvari