RBL Bank — Fraud transactions

Address:

ONGOLE

Hi

My name is raju gopal p from ongole (523001).

Total 10 number of fraud transactions amounting to a total of rs. 37, 440.63 were done by using my rbl credit card at “fb. Me/ads” (1111111 vnd (Vietnamese dong) * 10 transactions) on 15.08.2020 between 04:04:00 pm ist to 04:04:50 pm ist by fraudsters. All these fraud transactions have been done without otp validation. I don't know, how rbl bank allowed such fraud transactions without otp validation. I came to know about these fraud transactions at 04:06:00 pm ist dated 15.08.2020 by seeing the transaction messages on my mobile phone. Then i called the customer service number of rbl bank and lodged a complaint about these fraud transactions at 04:08:00 pm ist of 15.08.2020. Customer service center has raised a request id no. “19781917” against these fraudulent transactions and blocked my rbl credit card completely. Now bank officials are saying, the investigation is going on and within 45 working days, the case will be resolved.

On 04:09:2020 i got a message from rbl credit card service noting that, the transaction is valid and the temporary credit has been reversed and will reflect in the next statement.

And i’m sure that i had not made any international transactions and payments with my rbl credit card, and in rbl application in my mobile, i switched off the international transaction 8 months ago only.

And also, i’m not getting a proper response from the rbl customer care department.

Could you please do the needful and try to credit my total amount of rs. 37, 440.63/-

Thank you,
Raju gopal p
+[protected].