RBL Bank — fraudulent transaction

Address:

Janakpuri, 201005

This refers to a fraudulent transaction done on my credit card.

The details are as follows :

The payment was done online for an amount on 3rd july 2019. (Dispute form attached below)

I was informed via the card statement last week.

I have been, since then writing to rbl card dept and their vigilance dept and the nodal officer cards for the area.

They kept asking for details and i gave all the details. The dispute form is attached below which gives the details of the fraudulent transaction.

I wish to submit that the payment may pl be reversed as its not done by me. The fact that the one time password which the bank sends thru sms and e mail also was not sent by the bank for this transaction.

The bank also sends a confirmatory email after the transaction is done to reconfirm the same. This email also was not sent by the bank for this transaction.

I need your help to sort this issue at earliest.