RBL Bank — i request you to remove extra charges and penalty added to my credit card payment

Address:

kanpur RBL BANK

I am useing your credit card from last five years and all payment has been paid before due date. Last three payment has been not paid due to extra charges has been put like finance charge, intrest thrice on the payment and your recovery agent are not even try to understand my problem and mentally harrassed me to make the payment and not even giveing me the suggestion what to do i emaail before but no response from your side i got
So i request you to release my extra charges so i can give the payment and use my services further and i have forwarded the mail to rbi complaint so please overcome my problem and in convience so it good for both till my statement of payment will not be revised i will not make the payment
My contact no [protected]
Name - advocate akshat jaiswal