RBL Bank — incorrect bill generated and money not credited after paying also to over limit and to earn charges

Address:

411017

Hello

This is with the case no 10865864. After having conversation with rbl credit card customer executive mr. Abhishekh in between 12 pm to 1pm on 22 aug 2019

Please find the below screenshots

Case 1.

Over limit fee rs.600 and and late fee - rs 1000 generated incorrectly.

Minimum due according to recent mail on 6 aug is 4127.45

Amount paid by me is - rs 5000 on 8th aug

Due date is 10 aug.

Again amount paid is - rs.34745 on 14 th aug

Also find attached

My bank statement which is showing that i have paid rs 1358.87 for 10may bt it is not shown in may statement kindly go through it and resolve my issues.

So need all purchase amount and above said 1358.87. Should get subtracted and regenerate the bill.

After resolving this issue i want to close my rbl credit card for ever.

Total amount refund should be

For 10 may 2018 transaction -1358.87 + 600=1958.87

For 20 aug 2019 transaction - 1000+600 = 1600

Total amount refundable from rbl is =3558.87

As on bill generated on 20 aug is total amount due is - 3141.50

Is incorrect.

Correct bill - rs.1541.50

Ultimate refundable amount from rbl to me is - rs. 3558.87- 1541.50 =2017.37.

I hope this query will get resolve. Or else give me physical assistance to resolve my issue as off other banks like hdfc icici and etc banks do for incorrect bill generated.

Regards

Pooja mohite