RBL Bank — Incorrect Charges Triggered on Credit Card

Hi Team,

I am writing to you because the customer care team of RBL Bank has let me down in all aspect of customer service and are very rude on calls.

There is an incorrect Finance charge triggered on my Credit Card ending with 5769 in the bill that was generated on 20th November.

The Card Number is : 5243 **** **** 5769
Name : Mukesh Jangid
Registered Mobile Number : 9*******48
Incorrect Amount Triggered:
Finance Charge : 6883/-
Deferred Finance Charge : 582/-
Total : 7465/-

The previous bill was paid before the due date. (Payment was made on 5th November) Due date was 9th November.
However, it reflected on the other card on the same account. I escalated the same to the customer care to which they swapped the payment to the right card.

However, I was then charged the late payment fee of 1000 + GST. I have received the waiver of the late payment fee which is 1000. However, I haven't received any waiver on the Finance charges.

Please help me to get a reversal of these charges.

Also, please do something about the customer care team who is giving wrong commitments on calls to the customers and are very rude.

Thank you! Regards,
Mukesh Jangid