RBL Bank — Incorrect credit card statement from RBL bank & Poor customer care service

Kumarn22

May 27, 2021

Address:

Moodabidri, Karnataka

1. This is to bring to your notice that on 13th May 2021, I made my personal loan payment of Rs. 15, 529 towards my credit card no. ending with 2084. However, I received an email from RBL bank, stating that I have made payment towards credit card no. ending with 1599 (how is that possible?) and also it's showing credit card limit as Rs. - 10, 295.17, despite of me making all the payment.

2. I have sent mails and tried calling customer care, I haven't received any response. The toll free no. to contact customer care doesn't even have the option of reporting the problem I am facing. Customer care service is very poor. I am really disappointed.

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RBL Bank customer support has been notified about the posted complaint.

Jun 08, 2021

Updated by Kumarn22 The RBL Bank has still not reached out to me, and another such Incorrect credit card statement has again been sent to my mail from RBL bank. This seems to be a serious case of fraud. And it is highly disappointing to see how irresponsible the RBL bank customer care is, by not responding to any mails, calls or compliants of its customers.

Jun 09, 2021