RBL Bank — issue in credit card membership fee along with delayed responses

Address:

RBL Bank Limited, Ground Floor, J 13/52, Rajouri Garden, New Delhi, Delhi, 110027

Hello Team,

Initially when RBL bank executive from Credit Card Department called me first time, offered me Free Platinum Credit Card but when my bill came they charged 999+18% GST as Membership Fee.

I sent query email on 5th March for this charges and they responded on 7th March that this card is not free and you have to pay it and gave information which was of no use like benefits, rewards, etc.

I resent email on 10th March with same query and asked that when it was offered me with no charges then why you are charging now? And they responded on 12th March with message that we have suspended your card due to this miscommunication.

I again sent email on 15th March with issues that why suspended, no firm responses on charges and i looped to escalation teams too. Now they responded me on 16th March that we were trying to reach you but your phone is not reachable.

After this, I got call on 20th March where they informed me that your card will be active in next 15 minutes and in lieu of those charges they will add 1000 Reward points in my reward balance, for which I gave agreement.

Now today is 9th April, I got a chance to use to use this card but during transaction I found this card is still not active and keep throwing some errors. Every time the responses was delayed with dissatisfaction and giving unexpected reasons for not solving the simple issue.

I would like you to investigate this matter and help me to enable my card soon along with the reward balance.

Thanks for your as-usual support.