RBL Bank — Late Payment Charge Affecting My Credit Score of CC no. ending with xxxxxxxxxx2695 (Case ID:[protected]Case ID :[protected]

Address:

DELHI

Dear RBL Customer Service Team,

I hope this message finds you well. I am writing to address a pressing concern regarding an incorrect late payment charge that has been applied to my account. This issue has not only caused financial distress but has also adversely impacted my credit score.

I recently discovered that a late payment fee of 5.90 Rupees was imposed on my account on 17.05.2023 statement. I am confident that this charge is unjustified because I have consistently made timely payments on my Credit card account no. ending with xxxxxxxxxx2695. In particular, the payment for the billing cycle, this late payment had been charged against the outstanding of 0.03 Rupees.

It's alarming to note that this erroneous late payment charge has been reported to credit bureaus, resulting in a significant drop in my credit score. This has the potential to affect various aspects of my financial life, including future loan applications, interest rates, and more.

I implore you to take immediate action to rectify this situation. I have attached the relevant documentation, including a copy of the payment confirmation receipt that validates the timely payment. I kindly request that you investigate this matter urgently and ensure that my credit score is accurately updated to reflect the correct payment history.

The integrity of my credit score is crucial, and I trust that RBL Bank values its customers and their financial well-being. I request that you keep me updated on the progress of this issue and provide confirmation once the necessary corrections have been made.