RBL Bank — loan amount debited twice

Address:

Thane, Maharashtra, 421204

Hi,

I am martin britto with personal loan account number[protected]. I would like raise complaint of a fraudulent act in my account.

Pfa! Screenshot of my bank account where rbl has made unauthorized transaction of two emi in the month of january 2020.
Due to which i have been charged penalties from my other auto debit.
This has not only created situation for me to get defaulted in some other payments and also put me in big financial crunch.

Who is going to pay for the interest charged?
How could rbl take money out of my account without h my knowledge?

Also i spoke to atleast 10 representatives and all them have their cooked up story about this concerns

Also wanted to report false promise to get my money from
Sagar kale one o[censored]r representative.

He was constantly in touch with me from the past years and half. He was giving promise that its shouldnt be happening as i have no pending payments which he refused to give me anything writing.
When i address my concerns to him he promised me to resolve this issue with 24 hours and since then he has stopped answering my calls. He message me the number of your rcm for mumbai's number.
When contacted him he is telling me that my loan account is been settled and closed.

Is this banking services provided to your customer.

Kindly refund the authorized money debited from account.

Thanks

Martin britto