RBL Bank — loan statement on my email id

Address:

New Delhi, Delhi, 110043

I have taken personal loan from your bank a/c no is[protected]. Now I want to close this a/c, for this I want to know my o/s loan bal to close this a/c. Wherever i called to customer care they reply that they cant give loan statement or tell o/s bal over phone/email, you have to visit our hub ohkla branch which in delhi. This is our bank policy.
I stay in Najafgarh which is so far from ohkla brnch, it takes 2-3 hours to visit branch, I m working person, I m not able to visit bench only for bal enquiry. My question is that just for o/s bal enquiry I have to visit branch, there is no facility in your bank to give details of customers a/c to there email address. Only it's your bank who do not give details of customers a/c on their email ID. It was my bigger mistake to take loan from bank, I never become a customer of your bank in future and add lap tell my near ones to harass by you.