RBL Bank Ltd — Executive came without notification

Address:

HNO.104 RAGHUVEER ENCLAVE PASONDA SAHIBABAD GZB

RBL bank doesn't know about his executive reached the customer address without any notification. still calls back to back coming on my number and ask for payment when i told him that your executive "Akhil" came here and already discussed with settlement then he angrily answered and said "hume kya lena dena executive se jo ghar aaya tha"
hume bs payment se mtlb hai chupchap kro aaj hi aaj mei.
seriously bank send him executive and they even know about him and the executive told about credit cards payment to family.
Please follow RBI rules.