RBL Bank — mentally harassment for unauthorized credit card charges

Address:

122016

I used RBL credit card from 2018. In start executive told me just spent 30000 in a year then card will be life time free. I spent around 50000 with in 6 month. After that I blocked my card that time my outstanding balance is zero. Bank charged me unauthorized yearly fee after blocked. But didn't paid, then that amount increase per month with penalty. When it reached 870 to 2310rs, bank started calls to me and threat me regarding my civil score. They started mentally harassment. I got the call in April 2019, I changed my mind and ready to settlement after discuss with executive. Executive told me that after settlement you need to pay half payment of total pending amount and we will waiver pending amount from our side. She told me that after payment I will send to you NOC and Settlement Letter. I paid 1155rs and got mail for paid not for WAIVER or NOC or Settlement. Now they started again to call and harass to me. They told me that pay complete payment for NOC and for avoid impact on your civil score.They impact my civil score and call again to again.

I complaint of this to customer care of RBL in may 2019. He takes my complaint and told me we will update you with in 2-3 working days on email. But till yet I didn't receive any response from their side.

Kindly Help me for solving my this problem.