RBL Bank — Mis-selling of insurance from rbl card team

Address:

Mumbai, Maharashtra, India

Dear Concern,

This is regarding to R-shield insurance policy sold my RBL Credit card team.
1. Mis selling was done by RBL Credit card team from the starting of the purchasing of card. ( They have mis sold me RBL super card to me despite i was having another card of RBL with false promises and wrong information and imposed me 5000 annual fee. later they refunded after complaining)
2. again recently i got another bad experience from them, now they have sold me R-shield policy. I haven't aware about the features even they haven't sent me the policy documents so i am totally unware about the benefit of product also.
3. On the phone call they took my consent for one time charge of 600rs something. now after seeing my monthly statement what i found is i have imposed two EMIs one is of 719 rs and another is of 600 rs. by rbl bank. (without informing about EMIs details how can credit card team of RBL take such kind of consent. this is kind of financial fraud)
4. After calling the customer service team for the issue i got terrible response that they give me number of religare insurance for raising the complaint, and the told that for stopping the emi you will be charged 3% penalty + GST charges on remaining EMI that means from RBL card side they refunded me to cancel my policy.
5. The total annual charged is of 15000rs plus which are very high. and i am seeing similar fraud is happening to lots of RBL card customer on social media and even in this complaint forum also.
6. They have charged me around 9000 rs late fee and interest fee also for my credit card payment which i made on time but it went wrongly on my another RBL card.(this is another complaint against RBL Card) and they have refused to pay that also.
7. The limit of my patience reached when i called up [protected] the number given by customer service team of RBL card. The lady told me without policy details i am not able to raise complaint. and (I have only my card statement which is showing the EMI deduction on the name of R shield) now what should i do in such case???
With all this concern request you to help me get my money back. also i would request you to take necessary action against RBL team for such kind of mis selling done by their team.

Thanks & Regards,
Vivek Mahadam
[protected]
Email: [protected]@hotmail.com