RBL Bank — Miscommunicating the information and imposing finance charges

Address:	New Delhi, Delhi, 110085
Website:	cards.rblbank.com/IN

RBL had provided me a chargeable credit card saying that it can be closed before the end of the year if 2 lacs is not spent within a year. I had called the bank executive just before the year ended and asked to close it but instead it provided me a new chargeable card and added the existing amount to my statement. The entire conversation was done over phone. I have been mailing then since to waive my charges and not to mentally harass me with due statements in electronic form but despite to this they are sending all dues to me. I have a good credit record and because of such fraudulent activities of RBL bank, i fear it might affect my credit score. I request the concerned authorities in this forum to look into this matter with great concern as it affects the consumer sentiments over taking a credit card .