RBL Bank — Misrepresentation of facts at the time of sale

I had received a call form sales executive of RBL bank providing me credit card with 1+1 movie offer and annual fees of Rs.500 starting from 2nd year. An executive approached me and took all the details for card. He also asked me to pay Rs.799 as refundable charges. Now when i am trying to contact the executive he is not picking up call. I have received a call from executive again and the new executive is denying all the benefits. Also i am being denied to get my refund.

date of incident: 8th July, 2022
Client Name : Viren dadhania
Client Number: [protected]
I hereby request a refund of money paid to the bank and intend to take legal action for my damages and mental harrasment.

Contact details of executives that approached for sale of Credit Card:
Bajaj Finserv- [protected]
Abhijit Shedge- [protected]