RBL Bank — NRE account funds repatriation - Relationship manager is not transferring funds and neither is replying

Address:

Wonder Mall, Ground Floor, Skyline Arcade, G.B Road, opp. Cine, Thane West, Thane, Maharashtra 400601

I asked for the repatriation of my funds in my NRE account in RBL. My relationship manager PRIYANKA GAIKWAD facilitated me with the worst possible experience ever. During my initial conversation with the manager, I she almost promised to do it in a week or 2 and then she started procrastinating the entire process without giving me any details of why the repatriation is taking so much time. After I literally contacted her superiors to put a complaint against her is when she replied that she required an A2 form filled and signed and COURIER physically only then she will be able to process. NOTE that I live in U.S and not physically present in India. So I asked her that courier will take time internationally so is there any other way. She said that she will accept the soft copy and dispatch the funds but I still need to send the physical copy of the form which I AGREED for. I sent her the fedex label of the courier. Now again there was no conversation or follow up from her side for some days. I followed up again that where is the process? She said on Dec 23rd Thursday that I will call you on Monday Dec 27th to lock the rate. I said OK and waited for her call. There was no call. Then I still waited for entire week of Christmas and the New Year passed by and there was no call from her. Finally when my patience crossed the line, I contacted her and asked why you never called me and its more than a week without any notification or follow up from your end. But as usual there is no reply. No while I am writing this complaint, I have no other option but to file and FIR against RBL bank and that relationship manager for torturing me and keeping my hard earned money from me. It looks like a Fraud bank to me who says nice things about their NRE accounts but apparently don't want to dispatch funds to people abroad when we request for repatriation.