RBL Bank — Overbill on super card and insurance plan activated without any confirmation

Address:

Mira Hair Salon , Opp. isanpur Police St., Bhairavnath road , Millatnagar, Maninagar, Ahmedabad.380008

I am having an RBL Super card. First when promoter called me the he said that no any charges will be taken for one year. And when i used the card for first time then bank charged membership charge and other service charges of approx rs.1200. And also activated two insurance plans and charged rs. 532 and rs .63 for that . When i called in CUSTOMER care and said to cancel then they said that we have generated the request it will be closed from next month and charges which have overcharged will be reversed in next month bill. I talked finally once again on 8th April with executive arvind rai he clearly told me that your insurance plans are cancelled and your charges will be refunded in next month. And no any overcharges will be taken from next month. But again in next moth they charged for that ### insurance plan . And again i called in CUSTOMER care on 24th april and talked with senior executive Mr . vikram Singh then he clearly said me that yes we will validate the call and do as per said. And will revert you back in next 3-4 days.but still there is no ans. After that i tweeted on twitter and tagged to rbl bank then one executive called me from social media and said me to mail these all matter on [protected]@rblbank.com
I did as they said but still there is no any reply from that departmemt. Its 5th month now and every month i call in CUSTOMER care and till now i have mailed lots of time on [protected]@rblbank.com
They only reply that its not possible to close the insurance plans and cant revrse any of the charges.
I do it every month but nobody is ready to help or provide proper resolution.
I mail and type everything which happened but at last they only say that it is not possible to close.
If it is not possible to close then why cant they are giving me the proof that i have activated that. And why they people are lying on the call why are giving wrong informations.
If it is not possible to close then why those executives Arvind and Vikram lied on the call . Is it my fault ? Why should i pay for it ? The persons who have lied on the call they should pay.
But still i m paying for that ### insurance plan, to protect my Cibil score. Please Please once validate my calls. And give me the proper resolution.