RBL Bank — payment made of credit card before due date of card after consulting executive on customer care but they charged me late payment fees.

I am vikram c jagad

This is to inform you that on 31-05-19 i call rbl bank cc regarding my credit cards dues, and executive guide me to pay rs.13372/- before 4-6-19 (Actual amt.[protected] revesal of annual fees i got from bank). I paid rs.13400/- on 31-05-19 after made coversation with cc executive. But they charged me late payment fees for that n told me reason that i have not paid full amount of dues.
From 4-6-19 i continuesly calling on cc regarding this but they puss me on date to date and not guide me properly. I done all as they told me to do call, email and wait till today but still they levid me late payment charges and harrasing me money twice or thrise in a day from calling from various numbers.

Please help me out for this..

Thanking you