RBL Bank — Payment not received at govt site

Address:

sirsa

I performed a txn on 13 april 2023 for payment tp govt of haryana using credit card of rbl bank of Rs 73900 via transaction no tcp[protected]. this transaction yet not settled in beneficiary account and still shows in AWAITED status. i tried to call RBL bank many times but their representatives just said it was successful and not cooperating me. even toll free No of RBL bank is not in working condition. in this situation as a customer what i can do. please guide
Arvind kumar [protected]