RBL Bank — pls close my credit card

Rbl isn't closing my credit card. They are saying we r not able to contact you. The card is in the name of vijaya nagini. They are saying it will be resolved in 3 days but not happening, it's been 20 days. I have been following up with the customer services people since 20 days and all i get is apology for inconvenience, ur complaint is taking long time message. Please help.
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In December 2017 policy is offered by RBL Bank. And i have taken it. And still i didn't get any documents and policy number or any mail regarding this. So i don't want to continue with this policy. I want my money refund. Please do so...

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    +91 22 4302 0600 [Corp Office]
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    Mahavir, Shri Shahu Market Yard, Kolhapur, Maharashtra, India - 416005
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