RBL Bank — R Shield insurance 12000 rs deduction

Last year this time I applied for a simple credit card but got a card and you guys also added insurance to it which i never wanted and opted for.
Thanks to you that's 12000 rupees of hard earned money.
I complained last year but said you guys cannot do anything and I paid all that money.
This year again you did the same thing and this time I'm not going to leave it simply.

12000 rupees may be a small add-on for you but for me that's so much money.
You guys can try cheating some others.
I'm already done with this drama and those time i want explanation.

My name is Siva Vasamsetti and [protected] is my mobile number. I want you guys to call me with an explanation about that insurance.
Who processed it and who told to process it I want every information.
" I WANT MY MONEY BACK "