RBL Bank — R shield insurance: Amount Rs 712 debited without consent

Address:	Mumbai
Website:	www.rblbank.com

Hi,

I have received RBL Card and was using that for the last 1 year. This feb 2022 my card has been charged for r shield insurance split & pay of Rs 712. That too without my consent. They have been calling for useless insurance but I have never given my consent to start the policy/service ever on call or message or anything. I have never given consent to give any insurance and charge me for that. They have charged my card I'm failing to understand why! Please cancel my r shield insurance as I don't need it or am least interested. Please cancel and revert back whatever I have been charged for.

Also, i have not made a split and pay transaction request for the amount. Why is this processing and who has instructed to do these? I have never given any consent. Please revoke my insurance and get the credit back to my account or I'll take necessary legal actions against it.
I have shot multiple emails to them which never got any reply.

Name - Rima Kar Chowdhury
Mob - [protected]
Card no - [protected]