RBL Bank — R Shield Insurance Premium debited without any intimation and without my permission

I am new customer of rbl supercard.
Few days ago i received call from rbl insurance department regarding r shield insurance plan but i clearly denied to take r shield insurance.
But after 1 day premium for that isurance got deducted from my credit card without any intimation and without my permission.
I raised complaint about that by calling customer care but complaint not resolved.
My request no. Is 27256442

I got this sms yesterday.

We regret to inform that we could not process your Request [27256442] for "Insurance" on your RBL Bank Credit Card [XXXXXXXXXXX3968].
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