RBL Bank — RBL Bank Chatbot loan application collecting extra money from common man

Address:

Platno 791/811,flatno 202,rsquare recedency, puppa, Secretory colony, MANIKONDA

Hi Team,

Please help me out on statement generation.

I raised a request on 8th January 2021 mid night and money received on 11th January 2021 evening that is also without intimation. And statement received on 15th January.

Within mean time I taken amount from another source due to RBL bank delay and no prior notice and no messages or calls.

Post raise the chatboot request the next day morning I asked rbl cc team whether any loan request generated or not.

But cc team updated we haven't seen any loan request. They suggested to take encash loan. I ignored. So I thought the loan process is not successful in chatboot. So I confirmed to another source and taken loan from them.

The very next morning Monday I received amount from RBL bank without notice and intimation.

As per risk bank should inform to customers shall we disburse or not.
But I haven't received any calls or messages from RBL.

Without notice amount credited in account.

So immediately I called Cc team and asked what is way forward to cancel this amount return.

So they suggested go for preclosure.

How I go preclosure. Please suggest or call me to discuss. They looting money from citizens charges are 24000 to preclosure the loan.

Moreover as per the loan statement showing generation date is 15th January 2021.

How this calculation happened not completed with a month. Please explain is this calculation are correct and these statements details not mention chatboot or any precautions are not mentioned in chatboot.

How customer will understand the calculation logic.

This is not fare. I want to discuss higher authority.

Hi consumers team,

Please suggest the way forward.

This totally illegalcalculation from RBL bank.

Who will bare the without intimation charges.

I don't have money that is why I took a loan right.

Regards,

Madhusudhan Mattaparthi,
Card ending with 9631
Loan AcNO :[protected]
Phone no: [protected]